Fraud Officer - Glasgow
Department for Work and Pensions
Job Description
Our Mission and Impact
The Department for Work and Pensions (DWP) plays a critical role in supporting the nation's welfare, pensions, and child maintenance policies, dedicated to facilitating employment, assisting pensioners, and safeguarding the most vulnerable members of society. Our Counter Fraud Compliance and Debt (CFCD) division is committed to proactively reducing fraud, error, and debt within the benefit system, thereby protecting the public purse. Joining CFCD means contributing directly to DWP’s vital efforts in this crucial public service.
Job Summary
We are seeking a diligent and inquisitive individual with a flair for customer engagement to serve as a Fraud Officer within our Counter Fraud Compliance and Debt (CFCD) team. In this pivotal role, you will be instrumental in DWP’s mission to uphold the integrity of the benefit system by identifying and addressing instances of fraud and error. This position requires meticulous attention to detail, strong investigative skills, and the ability to interact effectively with diverse individuals, all while operating in a dynamic environment.
Key Responsibilities
As a Fraud Officer, your responsibilities will include:
- Conducting thorough interviews with individuals, both telephonically and in person.
- Gathering, reviewing, and rigorously scrutinising detailed evidence to identify discrepancies and take corrective action.
- Ensuring strict adherence to DWP policies, CFCD operational procedures, and maintaining elevated quality standards.
- Collaborating effectively with internal teams and external partners, fostering fraud awareness across DWP and engaging stakeholders.
- Efficiently managing a portfolio of cases, including the collection and verification of information to facilitate accurate benefit reassessments and overpayment calculations.
- Handling sensitive information with the utmost discretion, maintaining precise records, redacting confidential material, and liaising with relevant departments.
- Prioritising a demanding workload and adapting to shifting priorities within a fast-paced operational setting.
Reference Number
464028
Job Grade
Executive Officer
Department
DWP - Counter Fraud, Compliance and Debt
Working Pattern
Flexible working, Full-time, Job share, Part-time
Behaviours
Candidates for this opportunity will be rigorously evaluated throughout the selection process. Assessment will focus on demonstrated proficiency in the following critical behaviors:
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
Security Requirements
Job Summary
We are dedicated to fostering a secure and trustworthy professional environment. To uphold these paramount standards, all successful candidates advancing through our robust selection process will be required to complete a comprehensive criminal record verification. This essential step ensures alignment with our commitment to integrity and provides a foundation of confidence for all stakeholders.
Nationality Requirements
The provided text focuses exclusively on nationality-based eligibility criteria, without detailing a job's mission, summary, or specific responsibilities. Therefore, to adhere strictly to the rules, particularly the warnings against inventing information (Rules 1 & 2) and the conditional use of specified headings (Rule 3), the output will professionally reframe the existing eligibility information under a relevant heading.
Nationality-Based Eligibility for Employment
This employment opportunity is broadly accessible to a diverse group of individuals who meet specific nationality and work authorization criteria for positions in the United Kingdom. We welcome applications from:
- United Kingdom Citizens: Individuals holding full citizenship of the UK are directly eligible.
- Republic of Ireland Nationals: Citizens of the Republic of Ireland are invited to apply.
- Commonwealth Citizens: Nationals of Commonwealth countries who possess a confirmed and valid right to work within the UK.
- European Union Settlement Scheme (EUSS) Status Holders: Nationals from the EU, Switzerland, Norway, Iceland, or Liechtenstein, along with their eligible family members, who have been granted settled or pre-settled status under the EUSS.
- EUSS Applicants: Nationals from the EU, Switzerland, Norway, Iceland, or Liechtenstein, and their family members, who have submitted a valid application for settled or pre-settled status via the EUSS.
- Eligible Leave to Remain Holders: Individuals possessing limited leave to remain or indefinite leave to remain, provided they met the specific eligibility criteria to apply for the EUSS on or before December 31, 2020.
- Turkish Nationals with Civil Service Work Rights: Turkish nationals, and specific family members, who have formally acquired the right to be employed within the Civil Service.
For comprehensive details regarding the full scope of nationality requirements for employment, please refer to the official government guidance.
Selection Process Details
Job Summary
This exciting vacancy utilizes the robust Success Profiles (opens in a new window) framework to ensure a comprehensive and fair assessment process. Candidates will undergo a thorough evaluation designed to identify and measure their Behaviours, natural Strengths, pertinent Ability, and valuable professional Experience.
Job Description
Our Mission and Impact
The Department for Work and Pensions (DWP) plays a critical role in supporting the nation's welfare, pensions, and child maintenance policies, dedicated to facilitating employment, assisting pensioners, and safeguarding the most vulnerable members of society. Our Counter Fraud Compliance and Debt (CFCD) division is committed to proactively reducing fraud, error, and debt within the benefit system, thereby protecting the public purse. Joining CFCD means contributing directly to DWP’s vital efforts in this crucial public service.
Job Summary
We are seeking a diligent and inquisitive individual with a flair for customer engagement to serve as a Fraud Officer within our Counter Fraud Compliance and Debt (CFCD) team. In this pivotal role, you will be instrumental in DWP’s mission to uphold the integrity of the benefit system by identifying and addressing instances of fraud and error. This position requires meticulous attention to detail, strong investigative skills, and the ability to interact effectively with diverse individuals, all while operating in a dynamic environment.
Key Responsibilities
As a Fraud Officer, your responsibilities will include:
- Conducting thorough interviews with individuals, both telephonically and in person.
- Gathering, reviewing, and rigorously scrutinising detailed evidence to identify discrepancies and take corrective action.
- Ensuring strict adherence to DWP policies, CFCD operational procedures, and maintaining elevated quality standards.
- Collaborating effectively with internal teams and external partners, fostering fraud awareness across DWP and engaging stakeholders.
- Efficiently managing a portfolio of cases, including the collection and verification of information to facilitate accurate benefit reassessments and overpayment calculations.
- Handling sensitive information with the utmost discretion, maintaining precise records, redacting confidential material, and liaising with relevant departments.
- Prioritising a demanding workload and adapting to shifting priorities within a fast-paced operational setting.
Reference Number
464028
Job Grade
Executive Officer
Department
DWP - Counter Fraud, Compliance and Debt
Working Pattern
Flexible working, Full-time, Job share, Part-time
Behaviours
Candidates for this opportunity will be rigorously evaluated throughout the selection process. Assessment will focus on demonstrated proficiency in the following critical behaviors:
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
Security Requirements
Job Summary
We are dedicated to fostering a secure and trustworthy professional environment. To uphold these paramount standards, all successful candidates advancing through our robust selection process will be required to complete a comprehensive criminal record verification. This essential step ensures alignment with our commitment to integrity and provides a foundation of confidence for all stakeholders.
Nationality Requirements
The provided text focuses exclusively on nationality-based eligibility criteria, without detailing a job's mission, summary, or specific responsibilities. Therefore, to adhere strictly to the rules, particularly the warnings against inventing information (Rules 1 & 2) and the conditional use of specified headings (Rule 3), the output will professionally reframe the existing eligibility information under a relevant heading.
Nationality-Based Eligibility for Employment
This employment opportunity is broadly accessible to a diverse group of individuals who meet specific nationality and work authorization criteria for positions in the United Kingdom. We welcome applications from:
- United Kingdom Citizens: Individuals holding full citizenship of the UK are directly eligible.
- Republic of Ireland Nationals: Citizens of the Republic of Ireland are invited to apply.
- Commonwealth Citizens: Nationals of Commonwealth countries who possess a confirmed and valid right to work within the UK.
- European Union Settlement Scheme (EUSS) Status Holders: Nationals from the EU, Switzerland, Norway, Iceland, or Liechtenstein, along with their eligible family members, who have been granted settled or pre-settled status under the EUSS.
- EUSS Applicants: Nationals from the EU, Switzerland, Norway, Iceland, or Liechtenstein, and their family members, who have submitted a valid application for settled or pre-settled status via the EUSS.
- Eligible Leave to Remain Holders: Individuals possessing limited leave to remain or indefinite leave to remain, provided they met the specific eligibility criteria to apply for the EUSS on or before December 31, 2020.
- Turkish Nationals with Civil Service Work Rights: Turkish nationals, and specific family members, who have formally acquired the right to be employed within the Civil Service.
For comprehensive details regarding the full scope of nationality requirements for employment, please refer to the official government guidance.
Selection Process Details
Job Summary
This exciting vacancy utilizes the robust Success Profiles (opens in a new window) framework to ensure a comprehensive and fair assessment process. Candidates will undergo a thorough evaluation designed to identify and measure their Behaviours, natural Strengths, pertinent Ability, and valuable professional Experience.
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